Privacy Policy

King Billy Casino respects your privacy and aims to handle personal information openly and responsibly. This Privacy Policy explains what information may be collected when you use the website or related services, why it may be needed, how it may be protected, and the choices available to you. It applies to players, visitors and people who contact King Billy Casino about an account or privacy matter.

King Billy Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission and employs the latest encryption to safeguard player communications and personal information.

How this policy applies

This policy describes the general privacy practices for King Billy Casino. It covers information provided when you create or use an account, make deposits or withdrawals, contact customer support, take part in account or security checks, browse the website, or otherwise interact with the service. It also explains how information may be handled by service providers that help operate the website and provide related services.

Personal information means information that identifies you or could reasonably be linked to you. The information handled will depend on how you use the service and the features available to your account. You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should have a lawful reason and permission to do so where required.

This policy should be read together with the website terms and any notices shown at the time information is collected. Those notices may explain a particular use of information in more detail. If you have questions about how your information is handled, you can contact support@kingbilly-casino.best.

Information we may collect

A casino website typically needs several categories of information to provide account and gaming services safely. The exact information collected depends on your activities, the requests you make and the checks that apply to the service. Information may include the following:

Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gaming choices.
Identity and verification information, such as copies or details from identity documents, proof of address, information used to confirm your identity, and records of verification checks.
Payment and transaction records, such as deposit and withdrawal details, payment method information, transaction history, account balances, refunds, chargebacks and related correspondence. Full payment card information may be handled by a payment provider rather than stored directly by the website.
Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, login history and information about how you use the website.
Cookie and similar technology information, such as session details, preferences, security signals, pages visited, links selected and information used to remember settings or understand website performance.
Communications and support records, including messages, requests, complaints, feedback, survey responses and information used to investigate an account or service issue.
Information connected with fraud prevention, security, risk assessment, responsible gaming and compliance checks, including information needed to identify unusual or potentially harmful activity.

Some information is collected directly from you when you register, complete a form, upload a document, make a transaction or contact support. Other information may be generated when you use the website, such as technical logs and security records. Information may also be received from payment providers, identity verification services, fraud prevention services or other service providers where this is reasonably required to operate and protect the service.

Why information is used and when it may be shared

Information is used for clear and practical purposes connected with providing the service. These purposes may include creating and managing your account, processing gaming activity and transactions, providing customer support, maintaining accurate records, and communicating with you about your account or important service updates.

To open, administer and secure your account.
To confirm your identity and complete verification checks.
To process deposits, withdrawals, payments, refunds and transaction queries.
To detect, prevent and investigate fraud, money laundering, account misuse, payment abuse and other security risks.
To meet legal, regulatory, responsible gaming and record-keeping obligations that apply to the service.
To respond to questions, complaints, requests and technical problems.
To monitor, test and improve the website, its functionality, security and user experience.
To send service messages, account notices and other communications needed to operate the account.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Information may be shared with carefully selected providers that support the operation of the service. Depending on the circumstances, these may include payment processors, identity and age verification providers, fraud and security services, technology and hosting providers, customer support platforms, communications providers, professional advisers and analytics providers. These parties should receive only information relevant to the service they provide and are expected to handle it with appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to respond to a valid legal request; or to establish, exercise or defend legal rights. If the service structure changes, information may be transferred as part of a business or technology transaction, subject to appropriate handling requirements.

Some service providers may process information in countries other than Australia. Where this occurs, reasonable steps should be taken to support secure handling and to ensure the information is used for the relevant service purpose. Information is not intended to be sold as a standalone product.

Security, retention and account closure

King Billy Casino uses reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, encryption or secure transmission where appropriate, monitoring, staff procedures and security testing. No website, device or online transmission can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords or one-time security codes.

Access to personal information is generally limited to people and providers who need it for account administration, support, security, verification, payment processing, technical operations or other legitimate service purposes. Staff and providers may be required to maintain confidentiality and follow security procedures.

Information is kept for as long as reasonably needed for the purposes described in this policy. The period depends on the type of information, why it was collected, whether it is needed to resolve a dispute or protect the service, and any applicable legal or compliance requirement. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not automatically remove every record associated with it. Records may need to remain available for fraud prevention, transaction reconciliation, dispute handling, security investigations, responsible gaming support or legal and compliance obligations. Any information retained for these reasons will continue to be handled only for the relevant purpose, subject to applicable requirements.

Your rights, cookies and privacy requests

Exercising your data rights

You may contact support@kingbilly-casino.best to ask about the personal information held about you and to exercise available privacy rights. In particular, you may request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where it is no longer required or there is another valid basis for deletion, and withdraw consent to marketing communications.

A request should include enough information to identify the relevant account and explain what you are asking for. For security, additional information may be needed to verify that the request is from the account holder. This helps prevent personal information from being disclosed or changed without authorisation. Requests will be considered and handled within a reasonable period, subject to identity checks, technical limits, the rights of others and any information that must be retained by law or for legitimate security, dispute or compliance purposes.

If you withdraw consent to marketing, you should no longer receive marketing messages based on that consent after the request has been processed. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawal of marketing consent does not affect essential account, security, transaction or service communications.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device. They may be used to keep you signed in, remember preferences, support security, process sessions, understand website use and improve performance. Some cookies are necessary for core website functions, while others may help with analytics, personalisation or marketing, depending on the settings and services in use.

You can manage or delete cookies through your browser settings. Blocking or removing some cookies may affect the way the website operates, including account access, security features or saved preferences. Your browser may also provide options to limit tracking or alert you when cookies are being used.

Changes and questions

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The current version published on the website will explain how information is handled at that time. If you have a privacy question, want to make a data request or believe your information has been handled incorrectly, contact support@kingbilly-casino.best with the relevant details.