King Billy Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use the King Billy Casino website and any related gambling services. Please read them carefully before creating an account, making a deposit or participating in any game. By accessing the website, you confirm that you understand and accept these Terms, together with any additional rules displayed for particular products, games or promotions.

King Billy Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission and employs the latest encryption to safeguard player communications and personal information.

1. General terms and eligibility

These Terms form a legal agreement between you and King Billy Casino. They apply to your use of the website, your player account, deposits, withdrawals, games, promotions and other services made available through the website. Additional terms may apply to a particular game, feature or promotion. If an additional term conflicts with these Terms, the additional term will apply only to the relevant game, feature or promotion.

You must read these Terms and any displayed game or promotion rules before using the relevant service. If you do not agree with any part of the Terms, you must not access the website, open an account or use the services. We may update, replace or amend these Terms from time to time. The current version will be made available on the website, and your continued use after an update may mean that you accept the revised Terms.

You are responsible for checking whether online gambling is lawful for you in the place where you live or access the website. You must not use the services where doing so would breach any applicable law, regulation, court order or other legal restriction. You must also meet any minimum age requirement that applies to the services or to you. We may request evidence of your age, identity, location or eligibility before allowing you to continue using an account.

You must provide accurate, current and complete information when registering and whenever we reasonably ask you to update your details.
You must use the services only for your own personal and lawful purposes.
You must not create or operate an account on behalf of another person, organisation or undisclosed beneficiary.
You must not allow another person to use your account or permit another person to access your payment methods through your account.
You must not use the website if you are prohibited from gambling, have asked to be excluded, or are otherwise unable to comply with these Terms.
You are responsible for understanding the risks associated with gambling and for deciding whether participation is suitable for you.

We may refuse an application, restrict access or decline to provide a service where this is reasonably necessary for legal, regulatory, security, verification, responsible gambling or operational reasons. Any action will be taken subject to applicable law and any rights you may have under that law.

2. Player accounts and security

Account information

You may generally be required to register an account before using real-money services. You must choose or receive account credentials and keep them confidential. You are responsible for activity carried out through your account unless you notify us promptly that your credentials may have been compromised. We may ask you to change a password or provide further information if we identify a security concern.

You must notify us through the available website process if you believe that your account has been accessed without permission, that your personal information is incorrect, or that a transaction does not appear to have been authorised by you. We may suspend access while an account or transaction is reviewed. You should also take reasonable steps to secure the device, email account and payment method connected with your player account.

Verification and account review

We may carry out identity, age, location, payment, source-of-funds or other compliance checks. You agree to provide documents and information that are reasonably requested for these checks. Documents must be genuine, current and belong to you. We may be unable to accept a document if it is incomplete, altered, unclear or does not match the account information.

An account may be restricted, suspended or closed while verification, security, fraud, responsible gambling or legal checks are completed. We may also retain information and transaction records where required for legal, regulatory, dispute or security purposes. You must not attempt to avoid a restriction by opening another account or using different personal details.

One account and account closure

Unless we expressly permit otherwise, you may hold only one account. Duplicate, linked or misleading accounts may be reviewed and may be closed. If you believe you have created more than one account, do not continue using the accounts; notify us through the available support or account channel so the position can be assessed.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, suspected misuse, disputes or compliance checks. We may also close or suspend an account in accordance with these Terms or applicable law. Any handling of a remaining balance will be subject to verification, transaction review and legal requirements.

3. Deposits, withdrawals and games

Only payment methods shown as available through the website may be used. You must use a payment method that belongs to you or that you are authorised to use. We may reject, reverse, delay or review a transaction where it appears to be unauthorised, irregular, unlawful, fraudulent or inconsistent with these Terms. Your bank, card provider or payment service may apply its own fees, conditions or processing rules.

You should make deposits only for the purpose of participating in the services. You must not use the website to transfer funds to another person, disguise the origin of funds, or use a payment method for an improper purpose. You remain responsible for ensuring that the information entered for a transaction is correct. A transaction may not be final until it has been accepted and recorded by the relevant systems.

Withdrawal requests may be subject to identity verification, account checks, payment-method checks and any applicable game or promotion rules. We may return funds to an approved payment method or use another reasonable method where required by law, security procedures or payment-provider restrictions. Processing times can vary because of verification, banking systems, public holidays, technical issues and other circumstances outside our reasonable control.

You should check your balance and transaction history regularly and report any suspected error as soon as possible. If a technical or administrative error results in an incorrect balance, we may correct the error. Where an amount is credited to your account by mistake, you must not use or withdraw it, and we may recover the amount or cancel affected transactions, subject to applicable law.

Game results and technical interruptions

Games are provided through electronic systems and may be affected by maintenance, connectivity problems, software faults or other interruptions. Results recorded by the relevant systems will generally be used to determine the outcome of play, subject to investigation of an apparent error or malfunction. If a game is interrupted or a transaction is not properly recorded, we may void or correct the affected play in a fair and lawful manner.

You must not exploit a software fault, pricing error, display error or other technical issue. If you become aware of a suspected error, stop using the affected feature and report it through the available website channel. We may suspend a game or account while investigating an issue.

4. Promotions, acceptable use and responsible gambling

Promotions and bonuses

Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms will explain matters such as eligibility, entry requirements, qualifying activity, expiry, restrictions and any conditions applying to use or withdrawal. You should read the relevant promotional terms before accepting or using an offer. If you do not understand a condition, do not participate until you have obtained an explanation through the available support channel.

We may correct an obvious error, withdraw an offer, or restrict participation where an offer has been misused, entered incorrectly, obtained through duplicate accounts, or used in breach of its terms. We will not remove rights that cannot lawfully be excluded. Promotional terms do not replace these Terms and do not authorise conduct that is unlawful or unfair.

Acceptable use

You must use the website respectfully and must not interfere with its operation or security. Prohibited conduct includes fraud, money laundering, impersonation, harassment, introducing malicious code, using automated tools without permission, manipulating games, exploiting vulnerabilities, colluding with other players, or attempting to obtain an unfair advantage. You must not use the website to distribute unlawful, defamatory, abusive or misleading material.

We may investigate suspected misuse and take reasonable action, which may include restricting a feature, cancelling an affected transaction, suspending an account, retaining relevant records or reporting conduct where required. Any action will be considered in light of the available information and applicable legal obligations.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for household costs, debts or other commitments. Never chase losses, gamble when distressed, or play under the influence of alcohol or drugs. Take regular breaks and consider whether your gambling remains enjoyable and within your control.

Use any available account tools for deposit controls, session management, spending limits or temporary breaks.
Contact the available responsible gambling support service if you are concerned about your own gambling or someone else’s gambling.
Ask for account restrictions or closure if you need help stopping or reducing your play.
Seek independent financial, medical or counselling support where gambling is affecting your wellbeing, relationships or finances.
Do not try to bypass a restriction, break or exclusion by opening another account or using another person’s account.

5. Privacy, intellectual property and general legal terms

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. We may collect and use information needed to provide the services, process transactions, verify accounts, prevent fraud, manage responsible gambling risks, maintain security, respond to enquiries and meet legal obligations. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

By using the website, you agree that we may send service-related communications about your account, transactions, security, verification, changes to the services and these Terms. Marketing communications will be managed in accordance with applicable requirements and any preferences or controls made available to you.

Website content and intellectual property

The website, including its text, graphics, logos, software, design and other content, is protected by intellectual property rights. You may use the website only for personal access to the services and must not copy, reproduce, modify, publish, sell, licence, frame, scrape or commercially exploit its content without permission. Any rights not expressly granted under these Terms are reserved.

Availability and liability

We aim to provide a reliable service, but we do not promise that the website or every feature will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, internet services, devices, software, payment providers or events outside our reasonable control. You are responsible for your device, internet connection and any costs charged by your service providers.

Nothing in these Terms excludes, restricts or modifies a guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to that limitation, you agree that use of the website involves risks and that we are not responsible for loss caused by your breach of these Terms, misuse of your account, inaccurate information, unauthorised access resulting from your failure to protect credentials, or circumstances outside our reasonable control.

Complaints, governing law and contact

If you have a question or complaint, use the support or contact process made available on the website. Provide enough information for the matter to be identified, including relevant dates, transaction references and a clear description of the issue. We may request further information before completing a review. You should keep copies of any information submitted.

These Terms are intended to operate consistently with applicable Australian law and any other mandatory law that applies to your use of the services. If a court or competent authority finds a provision invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived. The current Terms, together with any applicable additional terms and the Privacy Policy, represent the rules governing your use of the services.